WARRANTY INSTRUCTIONS
No Return is allowed without prior authorization.
If you have any problem with the product, either email us directly or please visit the dealer where you bought the Biknd product.
If you bought the product from our online store, send an email to service@biknd.com including a description with a picture of the problem. We will assist you accordingly.
WARRANTY POLICY
Limited Lifetime Warranty-Luggage Bags
Biknd will repair - or - replace, at its discretion, any of its products found to be defective within the scope of normal and appropriate use and the product’s normal recommended lifespan. Biknd can, in no way, be held responsible for any costs, losses or damages incurred due to poor product treatment, misuse or handling that falls outside of Biknd recommendations and normal use.
The term “Lifetime” DOES NOT APPLY to the original owner’s lifetime. Biknd products are not intended to last the lifetime of the original owner. This terminology refers to the product’s recommended lifetime under normal use, taking wear and tear into account.
For example, a wheel bag that has been used consistently for 10 years, is most likely nearing the end of its “lifetime.” At this point, it may reflect its years of use, meaning signs of wear and tear, deterioration, and, as a consequence, possible tears, ruptures or breakages. These conditions (one or more) are not to be considered manufacturing defects, but rather standard wear and tear related to years of performing its primary function.
Manufacturing Defects:
A manufacturing defect is unintended and generally appears early in the lifespan of a new or unused product. Each circumstance may vary greatly and be difficult to determine its origin. Therefore, discretion will lie with Biknd, to determine if the root of the cause is due to the product’s lifespan (i.e. wear and tear), or if it is indeed, a true unforeseen manufacturing defect.
It the case where a circumstance is determined to be due to a manufacturing defect, it is up to Biknd to decide whether the item in question be repaired or replaced. If a product is repairable, you will receive further instructions on how and where to ship the item. In this situation, Biknd will repair the product free of charge.
Five, (5), Year Limited Warranty (All Helium v4 +Jetpack)
Biknd offers a Five-Year Limited Warranty, from the initial date of purchase (proof of purchase required), and by the original owner, against manufacturing defects within the scope of normal use, wear and tear, and product lifespan, as determined by Biknd. At its discretion, Biknd may choose to repair or replace any product(s) found to be defective if the circumstance(s) and product(s) in question fall(s) within the window of the Five-Year Limited Warranty. If the age of a product is in question, the provided proof of purchase will serve to verify its model year. The act of purchasing a Biknd product(s), either online in the Biknd web store, or via one of our authorized retailers, implies the consumer’s unspoken agreement to these terms.
(Helium v1-v3) - One, (1), Year Limited Warranty
Biknd offers a One-Year Limited Warranty, from the initial date of purchase (proof of purchase required), and by the original owner, against manufacturing defects within the scope of normal use, wear and tear, and product lifespan, as determined by Biknd. At its discretion, Biknd may choose to repair or replace any product(s) found to be defective if the circumstance(s) and product(s) in question fall(s) within the window of the One-Year Limited Warranty. If the age of a product is in question, the provided proof of purchase will serve to verify its model year. The act of purchasing a Biknd product(s), either online in the Biknd web store, or via one of our authorized retailers, implies the consumer’s unspoken agreement to these terms.
Examples normally deemed to be manufacturing defects that will most likely be covered:
• Straight edge tear along a seam
• Airbag no longer inflates/remains inflated (attn: the Biknd provided, low-pressure pump must be used to inflate! Damage incurred using a high-pressure pump will not be covered)
• Stitching defect(s) that inhibit(s) normal product use
• Zipper malfunction(s)
• Zipper head has separated from the track
• Teeth are broken or warped
• Teeth separate when the zipper is closed.
Examples of wear and tear/product lifespan that do not fall under the warranty terms and conditions and therefore, will not be covered:
o Faded colors/fabric / UV Sun damage
o Material wear and tear over the product’s lifespan
o Tears in the middle of the fabric (not along a seam)
o Tears caused by misuse, poorly handled baggage (airports) or accident/damage of unforeseen nature (chemical spills, natural disasters etc.)
Examples of damage caused outside the scope of normal use which will not be covered:
o A rip/jagged tear (straight-edge tears indicate a manufacturing defect, while jagged tears indicate a rip)
o A puncture or hole in the product
o Any material melted due to exposure to excessive heat
o Improper product use
o Any product material, wheel, handle, strap, airbag or closure that was ripped, torn, or otherwise damaged due to another object or improper
Due to the unpredictable nature of baggage handling during transportation, Biknd cannot, in any measure, be held responsible for damage sustained to a product due to airline/airport transit, or the improper handling of the baggage by an airport/airline, transportation company, or any related third-party personnel. If you have observed that your Biknd product has been damaged during transport by one or more of these entities, please contact the party in question immediately.
To avoid damage to your personal belongings, Biknd strongly recommends following the packaging instructions provided…